Refund policy
Return & Refund Policy
Effective Date: November 2025
Overview
At Shoperfection.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and straightforward return process designed to be fair and easy to follow.
Return Eligibility
Most items may be returned within 30 days of delivery.
To qualify for a return:
• The item must be unused and in its original condition
• The item must be returned in its original packaging, including all accessories, manuals, tags, and components
• Proof of purchase (order confirmation or receipt) must be provided
Shoperfection reserves the right to refuse returns that do not meet these requirements.
Items Not Eligible for Return
The following items cannot be returned:
• Perishable goods (such as pet food or treats)
• Personalized or custom-made products
• Opened hygiene or personal-use products, including grooming tools, bedding, or similar items
• Final sale or clearance items when marked as such at the time of purchase
How to Initiate a Return
To start a return, please contact us at:
Please include the following information:
• Your order number
• The reason for the return
• Photos if the item is damaged or defective
Once your request has been reviewed and approved, you will receive return instructions. A return shipping label may be provided when applicable.
Returns sent without prior approval may not be accepted.
Refunds
Refund Method
Approved refunds will be issued to the original method of payment.
Shipping charges are non-refundable, unless the return is due to:
• A defective product
• A shipping error on our part
If the original payment method is unavailable, store credit may be issued at our discretion.
Refund Processing Time
Once the returned item is received and inspected, refunds are typically processed within the following timeframes:
• Credit/Debit Cards: 5–10 business days
• PayPal: Up to 30 business days (depending on the financial institution)
• Affirm Financing: Up to 5 business days
• Gift Cards: Up to 10 business days
Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us.
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund will be issued instead.
Order Cancellations
Before Shipment:
Orders may be canceled for a full refund prior to shipment.
After Shipment:
Once an order has shipped, it cannot be canceled. However, the item may still be returned according to this Return & Refund Policy.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible at:
Include:
• Your order number
• Clear photos showing the issue
Once reviewed, we will arrange for a replacement, repair, or refund, depending on the situation.
Returns Without Proof of Purchase
If proof of purchase is unavailable, we may attempt to locate your order using your name, email address, or payment information.
Returns without proof of purchase may qualify for:
• An exchange, or
• Store credit based on the item’s current selling price
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Shoperfection.com
Email: sales@shoperfection.com
Phone: 1 (888) 307-4676
Website: www.shoperfection.com
We appreciate your trust and are committed to providing a smooth and reliable shopping experience.